About

ITALIAKARA is an online shop operated by Nikkei Europe Trading Co. , Ltd. that sells Italian wines and food ingredients.

Disclosure based on the Act on Specified Commercial Transactions

[Seller] Japan-Europe Trading Co., Ltd.

[Store Manager of Mail Order Services] Nagisa Takeda

[Location] NBF Shibakoen Building 4F, 3-2-18 Shiba, Minato-ku, Tokyo

[Telephone number] 0120-200105 (9:00-17:30, excluding weekends, holidays, summer holidays, year-end and New Year holidays, etc.)

[Email address] info@jetlc.co.jp

[Required fees other than the product price] Shipping fee

[Delivery time] After receiving your order, we will ship it within 7 days (excluding weekends, holidays, summer holidays, New Year holidays, etc.). If there is a delay due to bad weather, the delivery company's circumstances, or any other reason, we will notify you by email.

[Payment method] Credit cards and electronic money listed

[Payment Deadline] This will depend on the card company, electronic money, and each payment method used.

[Returns]
Before opening
- If the product you received is different from the one you ordered, or if the product is defective (damaged or dirty), please contact us within 7 days of receiving the product.
Please return the product and we will exchange it for a new one. If we are unable to provide a replacement, we will refund your money.
・If more than 7 days have passed since the product arrived, we cannot accept cancellations, exchanges, refunds or returns. Please check the product as soon as possible after it arrives.
・Due to the nature of the product, we cannot accept cancellations, exchanges, refunds or returns for reasons other than those mentioned above.
Due to the nature of the product, we do not accept returns, refunds or exchanges after opening .

[Return shipping fee] In the event of initial defects or incorrectly shipped product, we will handle the return shipping fee.

Liquor sales manager sign

[Name and address of sales outlet] Japan-Europe Trading Co., Ltd. Head Office NBF Shibakoen Building 4F, 3-2-18 Shiba, Minato-ku, Tokyo

[Name of liquor sales manager] Hiroshi Tsuboi

[Date of taking the liquor sales management training] May 11, 2022

[Deadline for next training course] May 10, 2025

[Training organization name] National Liquor Retailers Association